Privacy
Privacy Policy
Plain English, because it’s a laundry, not a bank. This is what we collect, why, and who else touches it.
Who we are
This website is run by Bubble Boy Laundry Pty Ltd (ABN 77 653 892 516), trading as Bubble Boy Laundry, G04, 1 Foundry Road, Sunshine VIC 3020. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). Questions go to bubbleboy3020@gmail.com or 0466 279 189.
What we collect, and why
Browsing this site. Nothing that identifies you. The site is static, sets no cookies of its own, and has no login, newsletter or sign-up form. We don’t send marketing email.
Booking a pick-up. When you book a collection you give your name, address, phone number, email and a note about your load. We need those to find your door, weigh and return your washing, and contact you if something changes. Bookings are taken through Square Appointments, a third-party service — see below.
Calling or emailing us. We keep your message for as long as we need it to answer you or complete the job, then delete it.
Paying in the shop. Machines start from a card kiosk run by TangerPay. We never see or store your card number; the payment provider handles it.
Third parties we use
Square (bookings). The booking calendar on our booking page is provided by Square. Square collects and stores your booking details under its own policy: Square privacy policy.
TangerPay (in-shop payments). Card, Apple Pay and Google Pay payments at the kiosk, and the pay-from-your-phone page, are processed by TangerPay: TangerPay privacy policy.
Cloudflare Web Analytics. We use Cloudflare’s privacy-first analytics to count visits and see which pages people read. It is cookieless, doesn’t fingerprint your device, and gives us aggregate numbers only: Cloudflare privacy policy.
Google Maps. The map on our contact page is embedded from Google, which may set its own cookies when the map loads: Google privacy policy.
We don’t sell, rent or share your details with anyone else, and we don’t send them overseas except where those providers store data on their own servers.
How long we keep it
Booking records stay as long as we need them for accounting and tax purposes, then go. Lost property is a separate matter: Lost items are kept for 7 days, then donated to charity.
Your rights
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email bubbleboy3020@gmail.com and we’ll sort it within a few days. If you think we’ve mishandled your information and we can’t fix it, you can complain to the Office of the Australian Information Commissioner.
Last updated 2026. We’ll update this page if what we collect changes.
