FAQ
Questions, answered.
Split by how you’re using us — coming in yourself, or having it collected.
Coming in to wash
When are you open?
Every day 6am – 11pm, including weekends and public holidays.
Do I need coins?
No. Everything runs through the kiosk on card, Apple Pay or Google Pay. There’s a change machine on site as well.
What does a wash cost?
$6 for a small, $9 for a medium and $12 for an extra large. Dryers are sold by time, from $1. Full list on the self-service pricing page.
What’s Happy Hour?
50% off, 7pm–9pm Tuesday & Wednesday. Enter the promo code at the kiosk to apply it.
How long does it take?
A wash and a dry back to back is usually around an hour. Wash cycle time depends on how much you load into the machine, so we can’t give a fixed number — the kiosk shows the estimate for your load once you start.
Do you sell detergent?
Yes — sachets are $2 from the vending machine, and there’s a refill station in the shop.
Is there parking?
Parking is available directly outside the laundromat.
Having it collected
How much is wash and fold?
$30 per 5kg, charged in bands and rounded up, plus $15 to collect and return. Final price is confirmed when we weigh your load.
How is ironing charged?
Per item, by garment type — from $3.15 for kids’ clothes up to $14.15 for King bedding. The full list is on the ironing page.
When do I get it back?
The next day. Book before 9:30am for next-day return.
Do you come to my suburb?
Call 0466 279 189 and we’ll tell you straight away. See areas we cover.
How do I know how much my washing weighs?
You don’t need to. Give us a rough idea when you book — one full basket is about 5kg — and we weigh it properly at the shop.
Is there anything you can’t wash?
Shoes
What if something goes missing?
Lost items are kept for 7 days, then donated to charity.
Do you do commercial volumes?
Yes — linen, towels and uniforms on a standing collection. See business accounts.
